Customer Service Representative Jobs In Dubai | Emirates NBD

Customer Service Representative Jobs In Dubai | Emirates NBD

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Description:

Business Banking was set up separate segment managing small and medium enterprises. In Business Banking we always ensured that our customers are placed on the right platforms as we deliver the best products and services. Customer Service Representative is an enhanced role within the organization that is responsible to improve customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints.

Responsibilities:

• Receive all types of SRs assigned to center.
• Investigates and identifies appropriate resolution
• Avoid escalations
• Proper Creation to all types of complaints
• Validation to resolved complaints
• Reduction in repeated complaints
• Knowledgeable with processes, products and policies which are offered primarily by Business Banking and the entire bank.