Customer Service Representative Jobs In Dubai | MPH Consulting Services

Customer Service Representative Jobs In Dubai | MPH Consulting Services

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• Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
• Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent

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Responsibilities

• POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
• Relay information to/from customers versus project manager / solution sales
• Support the credit management on customers’ overdue treatment with Solution Sales, Account Management & Finance
• Manage post sales activity for all solutions (on administrative standpoint)
• Contribute to the short-term backlog billing forecast exercise and its achievements
• Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
• Attend sales meetings, customer meetings and delivery center steering committees when required
• Clean and update billing backlog to ensure billing on time

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Requirement

• Experience in Solutions & Services business to Mobile & Banking sectors
• Sales administration and logistics (Payment Terms, Taxes, Customs Rules, …)
• System Tools : ERP tools, IT Literate (Microsoft Pack Office, …)
• Good organization skills & Rigor
• Use to work in complex administrative structures
• Customer oriented & availability
• Stress resistant
• Good oral & written communication
• Fluent English, French is a plus

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