Customer Service Representative Jobs in Dubai | Serco Careers

Customer Service Representative Jobs in Dubai | Serco Careers

Description:

The Customer Service Representative will deliver a safe, reliable, world class and customer focused station environment and train service.

Responsibilities:

• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
• Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
• Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.

Requirements:

• A mature, proactive and responsible approach to work with initiative and problem solving capability.
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisations.
• Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.