Customer Service Representative Jobs In Dubai UAE 2023 | Delma Group

Customer Service Representative Jobs In Dubai UAE 2023 | Delma Group

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Description:

Customer Service Representative cum Admin Assistant will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, supporting regular office operations, screening phone calls and scheduling internal meetings/.

Job Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Process and report on office expenses
• Schedule in-house and external meetings
• Organize company documents into updated filing systems
• Prepare presentations, spreadsheets and reports
• Update office policies as needed