Customer Service Representative Jobs In Dubai UAE 2023 | Udrive

Customer Service Representative Jobs In Dubai UAE 2023 | Udrive

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Description:

We are looking for an experienced Service Representative to take overall responsibility for film and television show production:/

Responsibilities:

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
• Take ownership of customers’ issues and follow problems through to resolution.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls

Skills:

• Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
• Ability to work under pressure, must be adaptable,
• Teamwork skills, Interpersonal skills.
• Solid sales and negotiation skills
• Innovative mindset and high EQ
• Grit and a can-do attitude