Customer Service Representative Jobs in Dubai | Udrive

1- Customer Service Representative
Salary 4000 AED per month all-inclusive
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
• Responding to all tickets received through chats, calls, emails, in-person, social media etc based on the SLA set.
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvement to team leaders.

Job Requirements:

• Diploma or University Degree in Business, Communications, and Marketing discipline
• Should be able to work in Morning, Evening & Night on a rotational basis
• Should be able to work 6 days a week,
• Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B