Customer Service Representative Jobs | Serco Jobs Dubai Vacancies

Customer Service Representative Jobs | Serco Jobs Dubai Vacancies

1- Customer Service Representative
Job: Full Time
Location: Dubai, UAE

Description:

The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service.

Job Responsibilities:

• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
• Carry out controlled/uncontrolled/emergency evacuation of passengers.
• Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
• Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
• Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
• Provide ticket sales, train services information and respond to passenger enquiries.

Job Requirements:

• Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
• Good literacy and numeracy skills required for the role.
• Numeracy, in dealing/recording cash transactions.
• A minimum of 2 years’ experience as front-line staff delivering customer service in a Metro station or equivalent;
• A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.