Customer Service Specialist Jobs in Dubai | DHL Careers

Customer Service Specialist Jobs in Dubai | DHL Careers

1- Customer Service Specialist
Job: Full Time
Location: Dubai, UAE

Description:

Currently, we are seeking for a Customer Service Specialist – GHLCC. In this role, the successful candidate will prepare, control and distribute all required cross trade documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures. Maintains excellent relationships with customers, shipping lines, DGF agent & suppliers.

Job Responsibilities:

• Performs IT systems related tasks to provide up to date information on shipment
• Creates and confirms bookings to ensure timely pickup of the shipment
• Ensure all timestamps are updated on real time basis
• Ensure all cross trade files are closed in a timely manner by filing the required set of supporting documents and accurately carryout the costing before billing with proper track & records

Job Requirements:

• 1 – 2 years’ experience directly related to the duties and responsibilities specified
• Must have Bachelor’s Degree or equivalent experience/qualification