Customer Service Specialist Jobs In Dubai UAE 2023 | BDSwiss

Customer Service Specialist Jobs In Dubai UAE 2023 | BDSwiss

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Description:

• Manage incoming customer queries across all customer touchpoints.

• Ensure all queries are handled and addressed as per the requirements of the Company and the Brand operations guideline.

• Identify and assess customers’ areas of improvement to attain higher satisfaction levels.

• Build a good rapport and trust with various stakeholders including but not limited to, customers, local authorities, and third-party customer entities, through open and interactive communication so as to promote customers’ loyalty and business goals achievement.

• Liaise appropriately within the agreed SLAs with the concerned departments to provide accurate, valid, and complete information for customer-related concerns.