Customer Service Specialist Jobs in Dubai | Unilever Careers

Customer Service Specialist Jobs in Dubai | Unilever Careers

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Description:

This role will be part of a team of Customer Collaboration who report to the Customer Collaboration Manager and support them by conducting services relating to Customer Services.This will require working closely with global O2C, Go to Market and Supply Chain to meet Customer Services KPIs and financial targets.

Job Responsibilities:

• Act as a key point of contact and proactively manage and maintain customer relationships
• Drive continuous improvement projects with customers to improve customer experience and reduce cost to serve
• Service optimisation through working with customers to maximise stock on orders and minimise obsoletes
• Manage key supply chain issues between customer and ekaterra
• Manage claim cycle end-to-end, including following up overdue responses and root cause analysis
• Provide planning and sales team with insight from detailed understanding of customer systems and processes
• Communicate information to the customer about relevant upcoming ekaterra activities

Job Requirements:

• Bachelor’s degree in Sciences or business (preferably Supply Chain and/or Logistics)
• At least 3 years business experience preferably in Customer Service process
• Familiar with SAP functionalities (with preference for SAP S/4HANA)
• Good verbal and written communication skills
• Action orientated to deliver results under time pressure
• High analytical skills