Customer Success Manager Construction Engineering

Company : Oracle

Job Type : Full Time

Dubai, Dubai

Number of Applicants

:

000+

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Job Description - Customer Success Manager Construction Engineering

Develop long-term partnership withcustomers to ensure they remain successful by realizing the fullvalue of their investment to ensure renewals andexpansions.
Act as the main point of contactfor Oracle customers and acts as a point of escalation for yourcustomer’s critical issues
Worksclosely with the Account Management and Sales teams to supportstrategic client initiatives
Manages andsupports the delivery of the Operational Plan and Key Successmetrics as required to support a successful renewal andexpansion.
Develops and maintains relationshipswith senior management across lines of business and thirdparties.
Plans and deploys support activitiesto ensure effective delivery within agreed budgetaryconstraints.
Manages change, risk, issues, andmonitors the client status and ‘health’ tosupport customer satisfaction levels
Advisesthe customer on effective and efficient way to use Oracle supportservices and products, tools, systems, interfaces, andprocedures.
Manage on-boarding, upgrades,patching and other change management activities for cloudcustomers
Guide customers through significantservice milestones such as upgrades, new releasesetc.
Drive customer adoption working withinternal CEGBU teams (Product, Engineering, Sales, Provisioning,etc.)
Assures and improves the quality of theservice, maintaining accurate accountinformation.
Communicates opportunities forcustomers to engage with Oracle such as technical events andbusiness seminars.
Assists in the renewal ofclient agreements and contributes to pre-sales activities whererequired.
Provide generic best practices andindustry benchmarking materials via self-service and proactive pushcommunication.
Collaborate withOracle’s Marketing team by encouraging customer advocacyand creation of case studies to help maintain the CustomerReferences program
Identify expansionopportunities via high value relationship with theclient

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