Customer Support Representative

Abu Dhabi, United Arab Emirates | Posted on 12/06/2023

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Role Responsibilities:

• Knowing our products inside and out so that you can answer questions.
• Provide accurate, valid, and complete information to customers.
• Maintain an up-to-date understanding of the company's product/service.
• Document recurring issues or suggestions.
• Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
• Write guided tutorials of a specific topic or feature in the product.
• Create FAQs for the most needed points to the client.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
• Demo preparation, personalizing the templates for each customer.
• Engage with 1st and 2nd tier of support to share the knowledge and coordinate on how to work with each other and scaling the academy course-related “operations course” with them. As well all academy courses based on the products' recent updates.

Requirements

• High Education degree in Information system or similar degree.
• Required Languages Level : Arabic (C2), English (C1).
• Problem-Solving, Communication & Handling Skills.
• Technical Skills/ICT knowledge.
• 0-1 year of experience working in technical/help desk support or customer success.
• Flexible to work in different time shifts and day in the week.
• Health insurance
  
  
• Collaborative and inclusive work environment