Customs Messenger

Priority Worldwide is driven by a philosophy centered on delivering the ultimate customer experience and fostering sustainable business growth through strong team collaboration and employee awareness.

Priority Worldwide is seeking a long-term, reliable Customs Messenger with strong customer service skills, solid computer proficiency, and a team-oriented mindset to support our Dubai office. Priority is a leading global freight forwarder headquartered in the USA, and this role is critical in ensuring the timely collection, processing, and delivery of documents for international shipments.

The ideal candidate is highly motivated, organized, and either experienced in or willing to learn all modes of international transportation, including customs regulations, documentation requirements, and country-specific compliance standards. Strong attention to detail, technical competence, and a willingness to learn are essential.

Required Skills and Competencies:

• Minimum 2 years of experience in the freight forwarding industry, Ideally within customs operations 
• Valid UAE motorcycle driving license is mandatory
• Strong customer service orientation with a results-driven approach
• Proficient in written and verbal English communication
• Proven team player with a cooperative attitude
• Ability to foster strong relationships with Dubai Customs and government authorities
• Good computer skills, with the ability to accurately process documentation and update shipment details
• Experience using Calogi for documentation handling and shipment updates is strongly preferred

General Responsibilities and job duties: 

• Perform active messenger duties, including frequent travel to ports, airports, customs offices, government authorities, airlines, shipping lines, brokers, and client locations
• Collect and deliver physical documents and shipment-related paperwork between offices, terminals, and authorities
• Handle air, sea, and land shipments, ensuring timely movement and processing
• Actively coordinate with customs, government, and legal authorities to support clearance processes
• Prepare, submit, and update shipment documentation using Calogi while on the move or upon return to the office
• Update shipment statuses and maintain accurate records in the system
• Handle and support shipments of all types, including dangerous goods (DG) and perishables, at all ports, CFS terminals, docks, and airports
• Represent Priority Worldwide professionally while working off-site daily, ensuring strong communication and customer service

Salary and Benefits

• Salary: AED 3,000 – 4,000 per month, based on experience and qualifications.
• Health Coverage: Comprehensive medical insurance for the employee.
• Annual Leave: Paid annual leave in line with UAE labor law.
• Visa & Work Permit: Fully sponsored by Priority Worldwide.
• Professional Growth: Opportunities to gain experience in all modes of international transportation, customs procedures, and freight forwarding operations.

 Priority Worldwide is an equal opportunity employer. We are committed to merit-based hiring and creating a fair and equitable workplace for all employees.