Cybersecurity & Human Factors SME

Cybersecurity & Human Factors SME
Impact a better future

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

 
Your Opportunity  

The Cybersecurity & Human Factors SME will provide senior subject-matter expertise across cybersecurity and human factors disciplines for aviation systems and operational environments, ensuring that cybersecurity, operational resilience, usability, human performance, and safety-critical design principles are effectively integrated into ATM systems, operational procedures, and transition activities.

Key Accountabilities

Key Responsibilities

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  Lead cybersecurity and human factors advisory activities across ATM modernization, operational readiness, and transition programs.

  
  


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  Review ATM systems, operational procedures, HMIs, CWPs, digital platforms, and operational workflows from cybersecurity and human factors perspectives.

  
  


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  Support cybersecurity risk assessments, vulnerability reviews, access-control evaluations, system hardening, and operational resilience activities.

  
  


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  Assess human performance risks including workload, situational awareness, usability, fatigue, procedural complexity, and operational error potential.

  
  


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  Develop and maintain cybersecurity and human factors requirements, assurance evidence, risk assessments, and mitigation plans.

  
  


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  Support operational trials, simulations, training validation, readiness exercises, and emergency response activities.

  
  


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  Coordinate with engineering, operations, safety, regulatory, V&V, IT/OT security, suppliers, and operational stakeholders.

  
  


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  Report cybersecurity and human factors risks, dependencies, and readiness status to program governance forums.

  
  


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  Support compliance with ICAO cybersecurity frameworks, aviation safety requirements, and applicable ergonomic standards such as ISO 11064.

  
  

Decision-Making Authority

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  Provide SME recommendations regarding cybersecurity and human factors acceptability.

  
  


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  Recommend mitigations, design improvements, operational safeguards, and readiness actions.

  
  


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  Escalate critical cyber, usability, operational resilience, or human performance risks affecting program delivery or operational safety.

  
  

Specific Requirements

Required Qualifications

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  Bachelor’s Degree in:

  
  

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  Cybersecurity

  
  


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  Information Security

  
  


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  Human Factors

  
  


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  Ergonomics

  
  


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  Systems Engineering

  
  


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  Computer Science

  
  


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  Engineering

  
  


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  or related discipline.

  
  

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  Professional certifications such as CISSP, CISM, CRISC, ISO 27001, Human Factors certification, or equivalent are desirable.

  
  

Required Experience

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  Minimum 10–15 years of experience in Aviation systems, ATM/CNS environments

  
  


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  Cybersecurity

  
  


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  OT security

  
  


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  Human factors

  
  


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  Safety-critical systems

  
  


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  Regulated operational environments.

  
  

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  Experience assessing cybersecurity and human performance risks within operational aviation environments.

  
  


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  Experience working with regulators, suppliers, operational stakeholders, and technical delivery teams.

  
  

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.