Deputy Vice President - Commercial Lines

About the Role

Reporting to the Executive Vice President – Non-Motor, this role is responsible for underwriting and managing a portfolio of accounts, securing profitable renewals and new business within agreed strategy, processes, and risk appetite. The position involves account planning, underwriting decisions, and supporting business development through effective analysis, communication, and relationship management.

Ideally the candidate should be from Kerala, India

Key Responsibilities

• Deliver high-quality customer service and maintain strong, long-term client relationships
• Underwrite commercial risks within agreed processes, and risk appetite
• Manage and develop a portfolio of onshore UAE accounts across new and renewal business
• Secure profitable renewals while identifying and converting new business opportunities
• Contribute to the development, agreement, and execution of detailed account plans
• Provide input into the drafting and review of policy wordings to ensure accuracy and compliance
• Participate in technical audits, peer reviews, and control activities to support governance
• Support marketing and business development initiatives aligned with account strategies
• Manage customer complaints within licence authority to ensure fair and timely resolution
• Ensure full compliance with regulatory requirements, internal standards, and documentation controls
• Actively engage in continuous improvement initiatives, including CRM and service enhancements
• Provide technical guidance and day-to-day support to less experienced colleagues

People Responsibilities

• Execute best-practice customer service standards and assess customer satisfaction professionally
• Coordinate Risk Management Services for all commercial lines of business
• Manage and support technical referrals on new and renewal business
• Oversee policy administration and maintain complete, auditable files across all platforms
• Participate in departmental projects to enhance service quality and market alignment
• Demonstrate high attention to detail in all underwriting and servicing activities
• Maintain a strong client-focused approach, delivering service excellence internally and externally
• Manage conflicts effectively by balancing differing viewpoints
• Apply structured problem-solving and sound professional judgement
• Take initiative, plan and organise work effectively, and adapt flexibly to changing demands

Education/ Qualifications

• Strong internal networks and effective collaboration with Sales and distribution teams
• Well-developed external relationships with customers and intermediaries
• 3–5 years experience in an underwriting role, within general insurance
• Proven underwriting expertise in property and liability lines
• Good interpersonal skills with clear and effective communication in English
• Appropriate professional qualifications, licences, and regulatory accreditation

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