Desktop Support Engineer

Preparation of Temporary Laptops

•                     Re-image the temporary laptops to be used during
this project

•                     Reach out to the end-users to explain the
process

•                     Confirm with the end-users that all their data
is saved in OneDrive

•                     Deliver and configure the temporary laptops for
the end-users and allow for data synchronization.

•                     Collect the end-users’ laptops to start the
re-imaging process

Re-imaging Process

•                     Apply the approved Golden Image.

•                     Use the approved naming convention.

•                     Liaise with relevant security teams to ensure
newly imaged devices are compliant as per the adopted policies and standards.

•                     Ensure newly imaged devices are successfully
reporting to In-tune

•                     Ensure newly imaged devices are compliant as per
Intune configured security policies.

•                     Liaise with the relevant patching team to ensure
newly imaged devices are having the latest OS and third-party application
patches.

•                     Ensure newly imaged devices have endpoint
central agent and can be successfully managed by endpoint central.

•                     Liaise with the operation team to ensure newly
imaged computer accounts are moved to the correct active directory OUs.

•                     Liaise with the Operation team to do the
necessary cleanup of the old computer accounts in AD and Endpoint Central as
per the followed process.

•                     Liaise with the Relevant Security team to do the
necessary cleanup of the old computer accounts in Intune as per the followed
process.

•                     Update the asset management module with the new
records.

•                     Update the asset tags on the re-imaged laptops.

Data Backup & Restoration

•                     Check and ensure local data backup before
re-imaging for all endpoints.

•                     Liaise with the end-users to ensure their data
is saved in OneDrive.

•                     Restoring end users’ data and verifying
accessibility post imaging.

Post Re-Imaging Activities

•                     Follow up with end-users to confirm successful
functionality.

•                     Address any post-reimaging technical issues in
coordination with the Operation team.

•                     Liaise with the relevant team to share the
Compliance report for the newly imaged devices on a weekly basis.

•                     Liaise with the relevant team to share the Asset
management report of the newly imaged devices on a weekly basis.

•                     Liaise with the relevant team to share the
endpoint central report of the newly imaged devices on a weekly basis.

•                     Liaise with the relevant team to share the
patching reports on a weekly basis.

•                     Weekly progress report detailing the completion
status and any challenges encountered.