Desktop Support Engineer Dubai (Dubai)

Job Description:

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Main Responsibilities:

·       Fix Problems: Solve daily issues with computers, laptops, printers, and office tools.

·       Set Up Systems: Install and update operating systems (like Windows or Mac) and office apps.

·       Help Users: Give remote or in-person support and guide users with easy steps.

·       Log Tickets: Record all user issues and fixes in a tracking system.

·       Manage Inventory: Keep track of company hardware.

·       Walking customers through installing applications and computer peripherals

·       Responsible for troubleshooting of PC and user facing issues.

·        

·       Proven work experience as a Desktop Support Engineer.

Job Requirements:

• Education: A degree or diploma in IT, computer science, or a related field.


• Skills: Knowledge of computer hardware, Windows/Mac systems, and basic networking.


• Soft Skills: Good communication, patience, and problem-solving abilities

●      X-Small (Roving): covers up to 4 sites on a published visit schedule, with the highest travel component of the three tiers.

●      Small: near-resident on 1–2 sites, providing close to full-time on-site presence.

●      Medium: covers a cluster with greater device density and infrastructure complexity, requiring more independent server/network ownership.

Key Responsibilities (Shared Across All Tiers)

1.   Deliver first- and second-line IT support for end-user devices, classroom technology, printers and peripherals at assigned site(s).

2.   Perform routine server room checks — environmental conditions, UPS status, backup job verification, physical health of racked equipment.

3.   Carry out basic-to-day-to-day Windows Server administration under central/delegated direction — service restarts, patch validation, event log review, print/file service checks.

Duration : 1 Year +

Salary : 2500 AED