Digital Product Health & Monitoring Lead / Specialist

• Monitor critical business journeys such as search, availability, fare selection, booking, payment, login, check-in, and refunds.
  
  


• Identify monitoring gaps and improve alert accuracy, coverage, and actionable insights.
  
  


• Implement end-to-end observability using application logs, metrics, traces, and business transaction monitoring.
  
  


• Configure and maintain dashboards, alerts, thresholds, synthetic monitoring, and real-user monitoring.
  
  


• Monitor application availability, response times, error rates, throughput, infrastructure health, and service dependencies.
  
  


• Establish and maintain monitoring across website, mobile app, booking engine, check-in, and post-booking journeys.
  
  


• Identify performance bottlenecks across frontend, backend, APIs, databases, and third-party integrations.
  
  


• Monitor application response times, API latency, throughput, resource utilization, and transaction failures.
  
  


• Maintain a prioritized backlog of product health improvements and track actions through closure.
  
  


• Conduct periodic product health reviews and publish dashboards and management reports.
  
  


• Identify deteriorating trends and proactively address issues before they impact customers.
  
  

Requirements

• Airline or travel technology experience is MUST with digital channel expertise such as booking, payment, check-in, loyalty, and post-booking journeys.
  
  


• Experience with cloud-native applications, APIs, microservices, and containerized environments is desirable.
  
  


• Strong troubleshooting, analytical, incident coordination, and stakeholder management skills.
  
  


• Experience supporting customer-facing, high-availability digital platforms.
  
  


• Typically 5–8+ years of experience in application support, digital technology operations, monitoring, performance engineering, or production reliability; adjust according to the seniority of the position.
  
  


• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related discipline.