Digital Trading Manager - Luxury Brands

Responsible for the strategy and execution of online trading activities on Bloomingdale's for the marketplace luxury brand portfolio across brands such as GUCCI, Saint Laurent, Valentino and more, with the goal of delivering best-in-class customer satisfaction that drives significant and sustainable business growth. 

This includes managing brand relationships, the digital product range, pricing, and promotions to maximize revenue, and overseeing brand campaigns to ensure they are aligned with overall business objectives and brand guidelines. 

Role encompasses on site merchandising, overseeing product enrichment, compiling performance reports for brands, supporting operational and customer service teams, and driving ongoing process improvements.   

Strategic Roles and Responsibilities

• Delivery of key KPIs vs budget, including revenue, margin, conversion rate, AOV and on-site engagement 
• Managing trading and promotions calendar
• On site optimizations to drive exposure, engagement and conversion for the brand portfolio.
• Brand relationship management – onboarding, weekly calls, performance reports, alignment on trading strategy
• Identify and implement improvements for end-to-end processes including product upload and order fulfilment. 
• Outline best practices in site merchandising for the team to follow, including optimization of taxonomy, filters, on-site search, sorting rules, product placements, page/ product content.
• Work with Technology and Product teams on the product roadmap to ensure product/customer fit
• Conduct ad-hoc research on competitors in the different markets and the trading conditions
• Remains up to date on current and emerging technologies and trends and how they can be incorporated into the existing business plan.

Functional Roles and Responsibilities 

• Planning and execution of on/off site brand campaigns in collaboration with CRM and Marketing 
• Responsible for testing onsite and promotions
• Responsible for accurate classification and representation of products in line with brand guidelines
• Overseeing delivery of timely and accurate site content. Site content includes product images, product descriptions, digital shopping tools and promotions, including overseeing enrichment process. 
• Pricing –Using systems including RMS, Edit, RPM for pricing and markdown management. Carrying out checks to ensure accuracy. Supporting Finance with pricing reconciliation. 
• Partner with content teams to ensure all product copies are consistent & on-brand, with excellent quality in terms of style, tone and optimization for search and UX.
• Review the styling direction of new product images to ensure that customers receive the most helpful and accurate visual depiction of our products. 
• Work with customer service, retail and operations teams on customer and fulfilment queries 
• Support brands, operations and warehouse teams to resolve stock and operational issues
• Track products and inventory levels for items planned to be featured in upcoming marketing exposures to ensure availability at time of feature.
• Review live site daily for correct links to landing pages, stock evaluation, visual merchandising.

People Management Roles and Responsibilities

• Lead and manage a team of 2 Digital Merchandising Assistants
• Provide mentoring and coaching to team to help them develop their skills and reach their potential
• Foster a positive and collaborative team culture to drive employee engagement and motivation
• Set clear goals and performance expectations for team, and provide regular feedback on their progress
• Recruit and onboard new team members as needed to support the company's growth

Years of Experience 

• Total 5+ years of experience, 
• Experience in luxury retail, particularly E-commerce, is essential. 
• Luxury brand relationship management experience is required.

Knowledge and Skills 

• Proactivity, Creative problem-solving skills and interpretation of numbers to real-time actions.
• Experience with website optimization and conversion rate optimization techniques
• Knowledge of digital analytics tools such as Tableau, Data Studio, Google Analytics, and experience with data analysis and reporting
• Experience using Salesforce and Akeneo
• Strong understanding of customer behavior and market trends
• Proven experience in developing and implementing digital trading strategies
• Strong leadership and people management skills
• Excellent communication and presentation skills
• Ability to work in a fast-paced and dynamic environment
• Strong project management skills and ability to manage multiple projects simultaneously
• Strong understanding of the retail industry, specifically in omni channel retail
• Knowledge of product management and roadmapping
• Strong understanding of technology trends and how they can be leveraged to drive business growth