Director, Client Management Unit

Job Description

• JOB PURPOSE

To manage account portfolios, including onboarding new to bank, and client relationships under the client management unit; improve service quality levels, maintain an ongoing client interaction to ensure that the team's objectives are constantly met and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality.

• KEY ACCOUNTABILITIES:

Policies, Systems, Processes & Procedures:

• Manage and ensure effective implementation of the functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Client and Market Analysis:

• Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Client Relationship Management:

• Originate new business opportunities with target clients across banking products where applicable
• Examine & resolve credit, market and operational risk aspects of the transactions in collaboration with products and enablement units
• Maintain the credit quality of the clients relationships within the Portfolio to an acceptable level set by the Bank's management
• Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients.
• Maintain a satisfactory audit on the portfolio
• Learning & Development - Attend appropriate on and off-the-job training programs and ensure development and skill upgradation of team members.
• Ensure that all internal processes for existing portfolio and NTBs are met in line with the Bank's policies & procedures.
• Adhere to process KPI's and, ORM, BCP & Internal Audit requirements Support clients in their day-to-day banking requirements along with support functions [Operations, CAD, Client Services etc.] point of escalation to resolve any operational issue faced.
• Submission of call reports along with noting and diarizing the action points for follow ups [internal and external constituents]
• Submission of call reports along with noting and diarizing the action points for follow ups [internal and external constituents]
• Support clients in their day-to-day banking requirements along with support functions [Operations, CAD, Client Services etc.] point of escalation to resolve any operational issue faced.
• Ensure all clients' files/documents are maintained and filed with CAD, LPM etc.
• Ownership of KYC process (NTB and review/renewal) of accounts/assigned accounts under the unit, ensuring onboarding/review/renewals are completed within standards TAT to ensure consistency with the Bank's KYC, AML policies and regulatory requirements.
• The day-to-day management of low-revenue single product clients tagged under the CMU unit.
• Work with the relevant units to exit relationships that are not within the IB classification and have no potential to grow and tagged under CMU
• Manage the operational work regarding the accounts
• Ensure compliance with regulatory requirements, internal policies in the client's interactions and transactions

MIS and Reports:

• Review and analyse financial statements, MIS and reports to keep track of performance vs. budgets

• QUALIFICATIONS & EXPERIENCE:

Minimum Qualification:

• Bachelor's degree in Finance or related discipline;

Minimum Experience:

• 5-10 years of experience in investment banking managing FIG client relationships.

Knowledge, Skills, and Attributes:

• Knowledge of the FIG client case, investment banking & wholesale banking products and services
• Ability to work under pressure and adjust quickly to changing priorities
• Ability to analyse and research information
• Banking software systems proficiency
• Data analysis and financial modelling skills
• Computer proficiency, Data analysis and financial modelling skills
• Strong Communication skills (written and verbal)

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.