Director of Residences - Sensoria

An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by
Design, FIVE Hotels and Resorts is Redefining ‘FIVE -Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self -Starter,
you have Excellent Communication, Leadership and Organisational Skills. As an
Astute Creative and Critical Thinker, you can Conceptualise and Implement
Innovative Solutions in a Fast -Paced Environment. Not even the Smallest Detail Escapes
Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A
‘Can -Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes
You a Highly Motivated Go -Getter.

Your Outgoing and
Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and
key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short
of Sensational. Joining our Executive Office
Team as Director of Residences will Empower you to
deliver Exceptional Experiences across our award -winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights!
 

What We’re Looking For

• A
  bachelor’s degree in Hospitality Management, Business Administration, Real
  Estate, or a related field is preferred.
  
• A proven
  track record of 6–8 years within a Luxury Residential, Branded Residence, or
  High -End Hospitality environment, leading Operations and delivering exceptional
  Residential Experiences aligned with luxury brand standards.
  
• Recent or ongoing experience in a
  senior leadership role within Luxury Residences or a High -Volume Hospitality
  Brand is strongly preferred.
  
• Outstanding Organizational and
  Executive Leadership skills, with the ability to inspire, mentor, and elevate
  cross -functional teams to consistently exceed expectations.
  
• Exceptional
  communication and interpersonal skills, confidently engaging with Residents,
  Owners, Executive Leadership, Board Members, and key Stakeholders.
  
• Advanced
  Problem -Solving capabilities with the agility to navigate complex operational
  environments while maintaining premium service standards.
  
• A
  strategic and proactive mindset, combined with meticulous attention to detail,
  ensuring seamless and refined Residential Operations.
  
• Strong
  stakeholder management skills, fostering trusted relationships with Owners,
  Residents, and Corporate Leadership.
  
• Visionary
  and commercially astute thinking, taking full ownership of operational
  performance, brand positioning, and long -term Residential strategy.
  
• Demonstrated
  expertise in driving Resident Satisfaction, Operational Excellence, and
  Financial Performance, maintaining industry -leading benchmarks.
  
• Comprehensive
  understanding of local regulatory requirements, property management standards,
  and compliance frameworks.
  
• A
  hands -on leadership approach with a solution -driven, service -oriented mindset.
  
  

Key Responsibilities

• The Director of Residences provides strategic leadership across
  all Residential Operations, ensuring the delivery of an elevated,
  seamless, and refined lifestyle experience.
  
• Oversees day -to -day
  Operations across all Residential Departments, ensuring consistent
  adherence to luxury brand standards and exceptional Resident satisfaction.
  
• Develops and executes a
  forward -thinking Residential Strategy aligned with the organisation’s
  overall business vision and growth objectives.
  
• Leads the preparation
  and management of the annual Operating and Capital Budgets, ensuring
  financial prudence, profitability, and long -term asset value enhancement.
  
• Partners with Residents,
  Owners, Executive Leadership, and the Board to identify operational
  enhancements and value -creation opportunities.
  
• Reviews financial
  performance regularly, ensuring the Residences operate in line with budget
  expectations and established performance metrics.
  
• Establishes, refines,
  and enforces Operational Policies and Procedures to uphold the highest
  standards of service delivery and compliance.
  
• Implements departmental
  strategies and measurable action plans to continually enhance the Resident
  experience.
  
• Acts as the primary
  senior contact for Residents and Owners, actively gathering feedback to
  drive continuous improvement initiatives.
  
• Prepares and executes
  annual action plans based on Resident Satisfaction data, operational
  insights, and performance analytics.
  
• Ensures full compliance
  with company policies, governance frameworks, and regulatory requirements.
  
• Addresses Resident and
  Owner queries, concerns, and escalations with professionalism, discretion,
  and efficiency.
  
• Champions a
  Resident -centric culture, fostering a calm, courteous, and service -driven
  environment.
  
• Collaborates closely
  with Department Heads to ensure operational alignment, service
  consistency, and strategic execution.
  
• Sets clear objectives
  and performance expectations for direct reports, holding leadership teams
  accountable for results.
  
• Oversees the full
  Resident Journey—from property handover through ongoing occupancy—ensuring
  service excellence and adherence to management agreements.
  
• Models and reinforces
  exceptional customer service standards across all Residential touchpoints.
  
• Communicates clear and
  consistent departmental goals and strategic priorities.
  
• Conducts regular
  performance reviews and leadership evaluations to maintain operational
  excellence.
  
• Provides structured
  operational and performance updates to the Executive Team, highlighting
  achievements, risks, and strategic priorities.
  
• Leads and implements
  organisational and brand -driven initiatives, ensuring seamless execution
  and sustained operational impact.
   
  

The Team

‘FIVERs’ are
Cultured yet Chic, Confident yet Self -Effacing, and Work Hard to Play even
Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta -Perfect Experiences for our Guests that keeps them
Coming Back for More. If you Dream of
being surrounded by Like -Minded Individuals who share your Passion for
Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your
Next -Level Potential.

Sustainable Indulgence
at FIVE

FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE -based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I -REC) for achieving 100% renewable electricity
for 2022. The company's Science -Meets -Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum -certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to
acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive
and Committed Scope of Sustainability Strategy permeating Operations, Governance
and Community. 

An Equal
Opportunity Employer

The FIVE
Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is
Committed to Hiring a Diverse and Inclusive Workforce as an Equal -Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity. 

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next -Level Experiences at FIVE’s award -winning Hotels, Dining Concepts, and
360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.

Find out more
here: fivehotelsandresorts.com