Job Description Job Purpose: The individual will act as Service Director to an assigned list of relationships with the responsibility of ensuring a high level of client service through a specific governance model. They will also be responsible in supporting the acquisition of new clients to assist in achieving the businesses revenue growth targets.
The successful candidate will have an excellent understanding of all aspects of custody services and be able to offer solutions to enhance the customer's experience. Knowledge of Fund Administration would be beneficial.
Key Accountabilities: Client Service Director Own the day-to-day operational relationship with an assigned list of clients. Develop a deep understanding of assigned client relationships to ensure we deliver the highest level of service, working closely with Operations.
Enquiry management and automation of processes to increase efficiencies across the client base.
GCC and International market exposure.
Maintain strong relationships with client decision makers to ensure we retain and grow the client business.
Understand the Securities Services products, market practice and regulations to ensure we continue to position services to clients that will strengthen the relationship and help grow revenue.
Maintain Service Plans and Client Profiles including a comprehensive calling program on relevant stakeholders.
Work with the Head of Client Management to assist in the acquisition of new clients for the Securities Services business.
Participate in the preparation of commercial proposals and presentation materials.
Efficient management of the sales pipeline to ensure appropriate tracking of deals and oversee the successful conversion of pipeline deals.
Onboarding of these new relationships to Securities Services through a defined implementation plan.
Qualifications &Experience: Minimum Qualification - Incumbent at this level is expected to have a degree in a relevant discipline, qualification in Business Management.
Minimum Experience - Job holder must have a deep knowledge of the custody business and at least 5 years' experience in securities services and / or banking industry.
- 3 years in a relationship, sales, client services or custody operations role within a large multi-faceted organization ideally within the financial services industry or market related.
- Mature interpersonal skills, and broad experience in managing senior client contacts in a commercial context
- Excellent team building, diplomacy, and influencing skills.
- The drive and tenacity to overcome obstacles and a track record of delivery and being able to increase revenue from new and existing relationships.
- Knowledge of Fund Administration services will be beneficial
About Us About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
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