Distribution Agent

Job Title: Distribution Agent

Department: Distribution
Reports To: Distribution Supervisor (via Distribution Lead Agents)

Job Purpose:

To ensure the accurate and timely movement of freight and information while delivering exceptional customer service and supporting the departments operational strategy at the district level.

Key Responsibilities:

• Process and enter customer orders and distribution accounts daily.

• Prepare operational reports, shipping documents, and customer paperwork accurately and on time.

• Perform data entry for receiving, shipping, order allocation, and inventory management.

• Trace shipments and proactively update customers on order status.

• Ensure accurate and timely billing of clients and vendors.

• Maintain damage records, backorder logs, and inventory records.

• Coordinate with warehouse staff to support smooth receiving and shipping operations.

• Act as liaison between warehouse, customers, and office regarding accounts, invoicing, and credit matters.

• Maintain strong vendor and customer relationships.

• Ensure full compliance with company policies, operational standards, and government regulations.

• Escalate operational issues to management when necessary.

Qualifications & Requirements:

• 6 months to 1 year of related experience in distribution or logistics.

• Basic understanding of transportation processes (preferred).

• Hazardous Materials certification (preferred).

• Proficiency in MS Office (Excel, Word).

• Fluent in English (written and spoken).

• Strong organizational, time management, and interpersonal skills.

• Positive attitude with a customer-focused approach.

• Willingness to complete a minimum of 52 hours of training annually.

Key Competencies:

• Exceptional Customer Service

• Accuracy in Shipment Processing & Data Entry

• Timely Billing & Accounting

• Reliability & Accountability

• Effective Communication & Team Collaboration