Door Manager (Pool & Beach) - FIVE Palm Jumeirah

An Exhilarating Opportunity

Are You Ready
for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive
by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food
and Beverage Team as a Door Manager will Empower
you to deliver Exceptional Experiences across our award-winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights!

What We’re
Looking For

• A proven track record of 2-3 years in a Luxury Hotel environment in a
  supervisory or managerial Front Office role, delivering sensational Guest
  Experiences synonymous with FIVE's award-winning Service Quality.
  
• Extensive Proficiency in managing Reservations platforms and bookings
  across various channels Efficiently.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring
  every aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging strong
  verbal and written skills to engage effectively with Guests, FIVE Tribe
  Members, and stakeholders.
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational
  Guest Experience.
  
• Commitment to maintaining a Sensational reception area, reflecting the
  Premium standards of FIVE Hotels.
  
• Next-Level Organisational and Leadership skills, effectively leading and
  inspiring the FIVE Tribe to New Heights.
  
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s
  Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Demonstrates extensive knowledge of FIVE Hotels and recognises Regular Guests,
  delivering Sensational Personalised Service and Guest Relations.
  
• Provides accurate Waiting Times and effectively manages Seating Arrangements,
  optimising the ‘FIVE-Star’ Guest Experience.
  
• Creates and maintains an Electrifying ‘Vibe at FIVE’ for Guests, Meticulously
  accommodating Guests preferences and special requests.
  
• Greets Guests with Warmth and Professionalism, embodying the Essence of FIVE
  and setting the tone for a Next-Level Guest Experience.
  
• Enhances the Guest Experience through Attentive assistance, anticipating
  needs and Exceeding Expectations.
  
•  Extends special courtesies to VIP Guests, ensuring their Comfort and Satisfaction
  throughout their experience at Playa Pacha.
  
• Upholds the Highest Standards of Insta-Worthy Grooming and Conduct.
  
• Continuously seeks opportunities to enhance Guests' perception of Playa
  Pacha.
  
• Takes Ownership of the Entrance to Playa Pacha, serving as the Guests'
  first Point of Contact.
  
• Efficiently executes Guest List and Ticket Verification procedures,
  maintaining a Balance between Exclusivity and Accessibility.
  
• Employs strategic Crowd Management Techniques to regulate Guest flow and
  prevent congestion while upholding FIVE’s Exacting Standards.
  
• Maintains constant Vigilance over the Entrance Area, promptly addressing
  any potential Security Concerns or disruptive behaviour.
  
• Collaborates closely with the Security Team to implement proactive
  measures and Respond Effectively to incidents or emergencies.
  
• Leads by example, Embodying Professionalism, integrity, and teamwork in
  interactions with Door Staff and fellow FIVE Tribe Members.
  
• Provides ongoing Support and Guidance to the Team, fostering a Collaborative
  Environment where everyone feels Empowered to Excel.
  
• Conducts regular Training sessions and briefings to ensure ‘FIVERs’ are
  well-informed and aligned with Operational Standards and Objectives.
  
• Acts as a liaison between Guests and other Departments, facilitating Seamless
  communication and Resolving queries or issues with Finesse.
  
• Serves as a Proud Ambassador of Playa Pacha, embodying its Spirit of Next-Level
  Entertainment, Creativity, and Sustainability in Every interaction.
  

The Team

‘FIVERs’ are Cultured
yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a
FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to
create Insta-Perfect Experiences for our Guests that keeps them Coming Back for
More. If you Dream of being surrounded by Like-Minded Individuals who share
your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look
No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in
Sustainable Luxury Hospitality and Entertainment, with 100% of its Dubai and
Zurich hotels certified LEED Platinum, the highest green building rating
globally. FIVE's Dubai properties run on 100% solar power through the UAE's
only hotel I-REC Agreement with DEWA.

In 2023, FIVE Holdings
received an 'A' ESG Rating from ISS, the world's highest ESG rating out of ISS'
7,000+ universe of rated entities.. With the acquisition of the Pacha Group,
FIVE Holdings will continue to scale its Sustainable Indulgence strategy into
new frontiers, as The Group drives global 2050 Net Zero action, now.

An Equal Opportunity
Employer

The FIVE Tribe
represents over 80+ nationalities across its over 3000 ‘FIVERs.’ FIVE is
Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity.

About
FIVE Hotels and Resorts

FIVE Hotels
and Resorts prides itself on being Disruptively Different and Daringly Unique.
Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and
360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.