We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove.
Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.
Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.
About the role
Core Objective:
Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.
Key Responsibilities:
- Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
- Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
- Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
- Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
- Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.
What you'll need:
- 1–3 years of experience in a call centre operations, preferably within Delivery Platforms.
- experience in managing diverse fleet operations, including 2W (Motorbikes/3PL) and 4W vehicles (Cars, Vans, SUVs, and 1T/3T Fence Trucks).
- Office-based role serving as the primary point of contact for Driver Partners.
- Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles.
- Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
- Data-driven with exposure to analytics and proficiency in Excel.
- Strong communicator with English proficiency
- Knowledge and understanding of mobile and web technologies
- A valid UAE driving license (preferred).
- May conduct field engagements as needed.
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