Duty Manager

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 4,400 offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

• Previous experience in a
  similar role, managing a diverse team, in a Luxury Hotel environment in the
  UAE.
  
• Previous service experience is beneficial.
  
• Exceptional skills in
  Improving Customer Satisfaction, showcasing a commitment to Industry-Leading
  Standards.
  
• 'FIVE-Styled’ Visionary
  thinking by finding creative solutions, while taking Ownership for all duties
  and tasks assigned.
  
• Comprehensive understanding
  of Health and Safety Regulations, and Security Procedures.
  
• Sensational Teamwork and
  Collaboration skills to work effectively within a group and across departments
  with Fellow ‘FIVERs.’
  
• A Positive and Enthusiastic
  Energy that sets the tone for a Sensational Guest Experience.
  
• Impeccable communication
  skills, both verbal and written, with fluency in English (Additional languages
  are a Plus).
  
• Strong understanding of
  Industry Regulations is beneficial.
  
• A hands-on attitude, fuelled
  by a ‘Can-Do!’ Spirit.
  
• Passionately commits to
  delivering ‘FIVE-Styled’ Service, valuing time as the new luxury, and exceeding
  even the highest Guest Expectations.
  
• Engages closely with Guests,
  extending warm greetings and providing Personalised Assistance, with a
  particular focus on VIP Guests and Long-Stay Patrons, ensuring an Unforgettable
  Experience.
  
• Initiates engaging
  conversations with Guests, offering general assistance and curating a Bespoke
  Experience.
  
• Extends a breathtaking
  welcome to VIP Guests and esteemed Corporate Clients upon their arrival,
  setting the tone for a truly Extraordinary Journey at FIVE.
  
• Manages, documents, and
  swiftly resolves all Guest Complaints, ensuring that every concern is handled
  with the utmost Care and Attention to Detail.
  
• Presides over the Hotel Lobby
  and other Public Areas, especially during busy periods, creating a ‘FIVE-Star’
  Atmosphere.
  
• Seamlessly coordinates the
  Services and Special Amenities provided to our cherished Long-Stay Guests,
  creating a Next-Level Experience tailored to their needs.
  
• Understands all Credit
  Procedures, ensuring their efficient and precise application.
  
• Keeps abreast of FIVE
  Products, Services, Policies, and Emergency Procedures, reflecting a commitment
  to excellence.
  
• Manages and conducts Health
  and Safety Procedures, including fire walks and food safety investigations to
  maintain our industry-leading standards.
  
• Monitors and evaluates Guest
  Satisfaction Reports, implementing visionary actions to elevate the guest
  experience.
  

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.