Duty Manager Jobs In Dubai UAE | FIVE Hotels and Resorts

Duty Manager Jobs In Dubai UAE | FIVE Hotels and Resorts

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Looking to be a part of an award-winning team that leads at the forefront of entertainment innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class guest experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.

Responsibilities:

• Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver ‘FIVE-style’ service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe!
• Work closely with Guests to greet, converse, and assist with enquiries – especially when VIP Guests and long-stay Guests
• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation, and provide general assistance
• Manage, record, and resolve all Guest complaints promptly and effectively
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied

Requirements:

• A Hands-on approach with a ‘can-do!’ work attitude
• A commitment to delivering exceptional guest services with a passion
• An ability to find creative solutions while taking ownership for all duties and tasks assigned
• Good knowledge of Health & Safety and security procedures
• Luxury hospitality experience as a Duty Manager or similar role
• Teamwork-oriented
• A positive, hardworking and outgoing personality – with a fun-to-work-with energy at all times!
• Experience in managing a diverse team
• Previous relevant serving experience is a plus