Employee Services Officer

To provide efficient and compliant employee services administration covering HR operations, onboarding, offboarding, insurance management, travel desk management and employee support.

  KEY RESPONSIBILITIES

 Financial

• Ensure delivery of employee services within approved budgets.


• Maintain accurate records supporting payroll, benefits and government transactions.

Stakeholder / Customer 

• Serve as a primary point of contact for employees regarding employee services inquiries and issues.


• Liaise effectively with internal departments, insurance providers, travel agencies and external vendors.

Operational

• Public Relations (PRO):

• Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts.


• Support the employee to medical facility and in obtaining biometric data in EID authority.


• Ministry of Human Resources and Emiratisation (MOHRE) and Immigration:

1. 
   
   
   
   • Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts as mandated by the MOHRE and Immigration authority.
   
   
   • Submit all the related government services invoices to finance for payment.
   
   
   
   

• General Pension and Social Security Authority (GPSSA):

1. 
   
   
   
   • Process registration, renewal, amendment and deregistration as mandated by the pension authority.
   
   
   • Monitor and review the monthly pension contribution, including arrears and related cost.
   
   
   
   

• Employee Services:

Onboarding activities:

1. 
   
   
   
   1. 
      
      
      
      • Collect and verify onboarding documents (contract, personal details, bank details, etc).
      
      
      • Coordinate IT & HRIS access, email and company ID issuance.
      
      
      • Manage the HRIS biometric registration.
      
      
      • Coordinate with Payroll Team for salary setup and benefits enrolment.
      
      
      
      
   
   
   
   

Offboarding activities:

1. 
   
   
   
   1. 
      
      
      
      • Collect employee’s exit clearance and interview form.
      
      
      • Manage the HRIS biometric deregistration.
      
      
      • Coordinate with Payroll team regarding full and final settlement.
      
      
      
      
   
   
   
   

Roads and Transport Authority (RTA) Security Clearance Administration

1. 
   
   
   
   1. 
      
      
      
      • Process application, renewal, amendment, activations and deactivations.
      
      
      • Liaise with staff, contractor, RTA, Police and relevant authorities and stakeholders.
      
      
      • Track validity of security clearances.
      
      
      • Maintain confidentiality of security related documentation and information.
      
      
      
      
   
   
   
   

Insurance Administration:

1. 
   
   
   
   1. 
      
      
      
      • Execute the addition, deletion and amendments with the insurance provider.
      
      
      • Maintain insurance records and employee documentation.
      
      
      • Support claim escalations and resolve insurance related issues.
      
      
      
      
   
   
   
   

Travel Desk and Business Support:

1. 
   
   
   
   1. 
      
      
      
      • Execute travel booking for the new joiners, including repatriation ticket for leavers.
      
      
      • Manage business travel arrangements for the employees, including travel form approvals.
      
      
      • Maintain travel records.
      
      
      • Support emergency travel requirements.
      
      
      
      
   
   
   
   

Other services:

• 
  
  
  
  • 
    
    
    
    • Manage issuance of PR / PO and GRN thru HRIS for all related HR requirement.
    
    
    
    
  
  
  
  

Recordkeeping and Documentation

• Maintain accurate records of employee information and related documents.


• Organize and maintain electronic and hard-copy employee’s files securely and confidentially.


• Administrator of employee data within MOHRE, Immigration, GPSSA, Insurance, RTA clearance

Communication and Employee Services

• Respond promptly to employee inquiries regarding visa, pension, insurance, travel desk.


• Prepare and issue relevant reports.

Contribute to the improvement of the Employee Services processes through automation, standardisation and digital transformation.

Capability/People

• Provide support to employees related services inquires.

Dimensions

• Responsible for the administration of Employee Services processes throughout the employment cycle.


• Responsible for maintaining confidential employee records within HR.

MINIMUM QUAIFICATIONS