Engineer IGW & IPTV Monitoring

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward.

Key Accountabilities

• Handling daily Incidents/TTs as per du operation policies and scope of work.
• Technical/Process leader for the Operation and Maintenance of the IPTV Headend and Middleware Networks that includes: 
• Excellent knowledge for Headend devices (Splitters, amplifier, L-band distributor, DCM MKII 9902: DCM DRD, DCM GBE, DCM MFP, and DCM MUX), Acquisition server, Distribution server & VOD server
• Technical support of First level troubleshooting and Monitoring. 
• Keep Team Lead and Manager up to date with regular progress reports on incidents progress.
• Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults.
• Ensure monitoring and analysis of vendor performance for incident handling. 
• 1st level troubleshooting including Trouble Ticket Management.
• 24/7 monitoring of IGW, Fixed Voice & IPTV KPI’s and ensuring KPI’s should met as per DU Network Standards.
• Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain.
• Prepare incidents related technical reports and documentation.
• Support new project/ services acceptance from SOC Operations. Monitoring all day-to-day activities within Service Operations Centre.
• CR Login/Logout.

Qualifications:

• Minimum Bachelor degree in Telecommunication Engineering or related discipline

Experience:

• 3-5 years of strong telecom knowledge and experience in the following technologies:
  • Nokia & Huawei ATCA IGW, SBC & U2000 and NetAct
  • IPTV Headend and Middleware Networks Technologies.

Skills

• Good knowledge in programing and automation.
• Good knowledge in agile methodology.
• Must be able to work effectively in a 24 x 7 x 365 environment. 
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. Knowledge of network implementation / integration processes.
• Sound knowledge of CS Core, Fixed Voice Network with hands on experience on IGW nodes.
• Technically sound in Core Network and should know SIP protocol working principle.
• Providing technical support to field teams in troubleshooting of IPTV Node (DRD/MFP/Mux etc). 
• Handling customer complaints regarding IPTV platform related.
• Ability to work under pressure and to be able to handle network crises and emergencies.