Engineer IPTV Operations

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward.

Key Accountabilities 

• 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution.
• Able to generate Audit, health, capacity Reports
• Perform IGW tasks including testing with new partner
• Acceptance Testing and New Feature Implementation
• Handling Customer Complaints
• Configuration Changes in IGW core nodes ( SOFTX3000, SBC)
• Trouble Ticket resolution within SLA
• Operations and maintenance of SBC and IGW
• Able to read, understand and analyses to the call flow and Telecom Protocol traces
• Have strong communication ability with customer and handle VIP care cases.

Qualifications:

• Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent. 

Experience:

• More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities. 

Skills

• Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow.
• Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting. 
• Time and resource management.
• Report analysis skills.
• Communication, Flexibility and Customer Service Orientation.
• Work under pressure an able to motivate and inspire the team.
• Strong troubleshooting skills.