Engineer - Service Management (UAE National Only)

Company Description

Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Description

Job Purpose

The Engineer is responsible to enhance the monitoring of the Business-Critical applications of the enterprise and align with the standards and policies defined by the Enterprise Tools and CSI department. The Engineer will serve as an SME to increase the tools adoption, define procedures, govern monitoring process and practices, along with conducting and scheduling required training for organizational development and adoption.

Qualifications

Job knowledge, skills & experience:

• Overall 1+ years of experience working within a large enterprise consisting of large and diverse teams.
• Knowledge on APM and Monitoring technologies
• Knowledge on AppDynamics and Splunk will be additional benefit
• Good knowledge of solutions like for PowerBI, ServiceNow reporting module, confluence and jira for data extraction and dashboard creation.
• Good knowledge on ITIL processes and monitoring best practices.

Technical Skills:

APM Tools - AppDynamics, Splunk

Certifications (preferred):

• AppDynamics Certified Associate Administrator
• ServiceNow certified

Power BI certified

Behavior Skills:

• Independent, Self-Driven and able to bring ideas to the table
• Ability to make decisions and drive changes.
• Excellent Communication skills and able to communicate with Senior stakeholders as well as with the technical teams.

Additional Information