EWS Support Manager - UAE National

EWS Support Manager - UAE Nationals

Some careers prize diversity more than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• To have the ownership and Governance of the EWS Management Tool
• To support the EWS team members with their service inquiries and escalations.
• To work closely with CAMs and advisors from EWS to provide solutions to clients the advantage of our services and driving better customer experience.
• To drive sector led strategies that will help in better management of complaints and ensure customer satisfaction
• To contribute to the effective training and development of staff under the Job holder's control.
• Provide information security guidance and advice to a broad range of internal customers.
• Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
• Support other cross line businesses within the IWPB world such as, Premier and Wealth.
• Identify new business opportunities within the sector and work closely with the EWS team to drive better wallet share
• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc. FIM and Credit Policy lending guidelines
• Comply with local regulatory requirements
• Support to CCS team for streamlining activities and related projects and part of multiple weekly working groups/ calls with the EWS stakeholders
• Investigate Compliance Account closure report on a monthly basis
• Enhance working synergy with other channels within IWPB

To be successful in the role, you should meet the following requirements:

• Ability to plan and implement effective Sector led strategies.
• Excellent organizational skills, reliability and the ability to function independently.
• Strong communications and interpersonal skills
• Strong negotiation skills
• Excellent organizational skills
• Good team player
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

You'll achieve more at HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) - hence in line with the term of work permit, a 4 years' contract would be issued.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.