Executive Customer Relations Specialist Jobs In Dubai UAE | Amazon

Executive Customer Relations Specialist Jobs In Dubai UAE | Amazon

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Amazon’s mission is to be earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, the Executive Customer Relations (ECR) team in the Digital, Device, and Alexa Support (D2AS) business is looking for an ECR Specialist to support a growing worldwide team and tackle problems for both internal and external customers. ECR is a role model within worldwide Customer Service, ensuring that problems are resolved not just for an individual, but for all customers.

Responsibilities:

• Drive technical investigations to identify root cause(s) and restore customers’ trust in devices.
• Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon-branded devices.
• Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).
• Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.
• Effectively communicate with both internal and external customers by adjusting your communication style to your audience.
• Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and commitment to excellent customer service.
• Successfully complete approved special projects as assigned.

Requirements:

• Fluency (spoken, reading and written proficiency) in English and Arabic
• A minimum of six months of experience in Customer Service
• Experience in communicating technical concepts to a non-technical audience
• Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
• Experience with MS Office and CSC tool set.