F&B Sales Agent

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

• Previous
  experience of 1-2 years of Sales experience as a Food and Beverage Reservations
  Sales Agent in a Luxury Hotel environment in the UAE.
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• A Welcoming and Enthusiastic Energy
  that sets the tone for a Sensational Guest Experience.
  
• Strong
  business acumen and analytical skills, with the ability to drive revenue and
  manage costs effectively.
  
• A
  Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
  aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written
  skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Finds
  creative solutions and take ownership of all duties and tasks assigned, while
  ensuring an unparalleled Journey at FIVE.
  
• Skills in
  Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while
  taking Ownership for all duties and tasks assigned.
  
• Impeccable
  communication skills, both verbal and written, with fluency in English.
  Additional languages are a plus.
  
• A
  hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
• Acts as the Initial Touch Point for
  Guests, promptly and professionally handling inbound calls and online chat
  inquiries with ‘FIVE-Styled’ Flair.
  
• Effectively showcases FIVE’s sensational
  Food and Beverage Offerings to Convert inquiries into Confirmed Reservations.
  
• Utilises exceptional Communication
  Skills to facilitate Table Reservations, Dining and Entertainment Enquiries,
  and any other Guest Requests.
  
• Promptly answers telephone calls, greeting callers with an energetic,
  friendly, and courteous tone, reflecting the buzzing ‘Vibe at FIVE.’
  
• Exhibits
  unmatched Enthusiasm in responding to Reservations Sales Inquiries, resulting
  in successful Reservations across FIVE’s award-winning Food and Beverage
  Concepts.
  
• Effortlessly
  handles all Guests with the utmost professionalism, ensuring a flawless Reservation
  Experience that align with the Guest's every expectation.
  
• Provides Prompt
  and Efficient service, maintaining the unparalleled Luxury Allure that defines
  FIVE.
  
• Participates
  actively in weekly and monthly Department Meetings, contributing to our buzzing
  and dynamic ‘Vibe at FIVE.’
  
• Demonstrates
  adherence to Department Standards (SOP) and achieves Targeted Results, such as
  quality calls, swift response times, efficient handling of calls and emails,
  precision, and adherence to FIVE's Safety Standards.
  
• Responds to all
  Guest Queries received through various channels (phone, email, direct connect,
  etc.) with speed and accuracy, staying true to FIVE’s visionary Standards of
  Service.
  
• Showcases an
  exceptional grasp of FIVE's state-of-the-art Dining and Entertainment Concepts
  and captivating promotions, deftly employing Up-Selling Techniques to create a
  First-in-Class experience that leaves Guests delighted.
  
• Responds to emergencies, Guest requests
  and conducts diligent follow-ups to ensure a ‘FIVE-Star’ experience for Guests.
  
• Remains composed and professional during
  Emergency Situations, managing calls with a calm and courteous demeanor, and
  following Established Procedures.
  
• Adheres to SOPs and Service Standards,
  executing duties with a Sensational Flair and ensuring adherence to Safety
  Policies.
  
• Collaborates with the FIVE Tribe,
  embracing a culture of Continuous Improvement and Shared Success.
  
• Executes Administrative Tasks in a
  timely manner, documents customer interactions and ensures records are always
  updated.
  
• Safeguards utmost confidentiality, Protecting Guest
  Information with care and discretion.
  

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.