Female Front Desk Receptionist

Ø Ensure allthe complaints from the guests are handled delicately and informedto the Duty Manager.

Ø Cross checkHousekeeping occupancy report and inform the Duty Manager aboutdiscrepancies.

Ø Feed in the datacollected from the guest through the registration card/businesscard, on to the Computer and update guest profiles on a regularbasis.

Ø Sell higher priced rooms tothe guest by skilful salesmanship.

ØEnsure that all guest/internal correspondence is filed andmaintained systematically.

Ø Ensureall messages are transmitted in time and also that messages aresent to the guests with regard to any requests fromthem.

Ø Answer all incoming calls forguests in their absence and convey/record allmessages.

Ø Handle all guest mail,parcels, telegrams as per laid downprocedures.