Field HR Specialist

POSITIONSUMMARY:

TheAssistant Executive Housekeeper supervises and coordinatesactivities of room attendant, house attendant, public area cleanersand floor supervisors. He / She assists in the managing anddirecting of the day to day operations of all Housekeeping andlaundryfunctions.

Participatesin and enforces quality assurance for Housekeeping Department anddepartment cost controlmeasures.

Responsibility&Authority:

Should have an eye for detail and the ability to effectively dealwith guests, other departments and housekeepingstaff.

Obtains list of vacant rooms to be cleaned immediately &list of prospective checkouts or discharges in order to prepareworkassignments.

Experience with turn down service, special needs of VIP Guests,foreign dignitaries, etc. ishelpful.

Assigns team members their duties, and inspects work forconformance to prescribed standards ofcleanliness.

Prepares and distributes the Room assignment sheet and floor keysto roomboys.

Maintain clear and efficient communication and coordination withthe Front Office and other departments of thehotel.

Schedules the cleaning of the room carpets, upholstery, anddraperies as needed, along with deep cleaning projects and windowcleaning asnecessary.

Schedules cleaning for lobby area, public restrooms, telephoneareas, hallways, entrances,elevators.

Schedules periodic major cleaning projects including carpetshampooing, cleaning of walls and baseboards, cleaning of windows,elevator doors andtracks.

Schedules cleaning of all meeting rooms after a completedfunction.

Schedules deep cleaning of all meeting rooms on periodic basisincluding carpet shampooing, cleaning of walls and baseboards,cleaning of windows,etc.

Inventories cleaning supplies & linen stock to ensureadequatesupplies.

Investigates concerns regarding housekeeping service and equipment,and takes correctiveaction.

Provides support to the Executive Housekeeper in all areas ofHousekeeping operation, such as staff training, coaching,counselings and also enforces to the hotels standard operatingprocedures.

Ensure all meeting room functions are properly set up according tothe requests indicated on the meeting room/event functionsheets.

Ensures guest rooms are properly secured and that proper keycontrol procedures are utilized by the housekeepingstaff.

Advises manager, desk clerk, & admitting personnel of roomsready foroccupancy.

Rewards employees who use their empowerment to meet or exceed guestexpectations.

Print all housekeeping related reports and traces fromPMS.

Assistsin controlling expenses by the housekeepingdepartment.

Confirm all housekeeping staff members have arrived or findsubstitutes for absentemployees.

Maintain high quality of housekeeping standards in: 1) the guestrooms 2) linens and uniforms 3) lost and found procedures 4)laundry and 5) publicarea.

Reviewoutside laundry facility servicing to ensure quality, undamagedlinens and consistent delivery, keeping in mind the budgetaryguidelines.

Co-ordinate with vendors eg: Pest control, Laundry services andother outsourceservices.

Attend to any guest complaints and take service recovery measuresif required.

Review the housekeeping points on the guest feedback forms, takeactions on guest complaints and also share guest compliments withstaffmembers.

Prepare annual housekeepingbudget.

Submit requests for repair and periodic maintenance of cleaningequipment.

Prepares store requisition, purchase other supplies and equipment,also monitor par stock on all housekeeping guest supplies andlinens.

OtherRoutineResponsibilities:

Co-ordinate with front office and sending room discrepancylists.

Select, staff, recruit, hire, and train qualified housekeepingcandidates.

Attends training seminars to perfect housekeeping techniques andprocedures, and enhance supervisoryskills.

Records data concerning work assignments, personnel actions, andtime cards, and prepares periodic reports. May prepare reportsconcerning room occupancy, payroll expenses, and departmentexpenses.

Attends periodic staff meetings with other department heads todiscuss company policies and patrons complaints, and to makerecommendations to improve service and ensure more efficientoperation.

Orient and familiarise new personnel with hotel facilities andoperatinghours.

Control all expenditures relating to Housekeeping, includinglabour, guest room supplies, and all cleaning supplies andequipment.

Oversee any guest communications fromhousekeeping.

Requirements

PREREQUISITES:

Education:Hotel management diploma or equivalent. Read and understandinstructions, safety rules, etc. Write reports with proper format,punctuation, spelling, and grammar. Speak with correct English andwell-modulatedvoice.

Experience:

Minimum 2years housekeeping experience in a supervisory capacity, 2 yearsline level experience in all aspects of the Housekeepingdepartment.