Field Service Rep IV

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams.  Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

Responsibilities
•    Effective use of test equipment to diagnose and identify malfunctions. Refer to schematics and manufacturers' specifications to resolve problems. Mentor field service representatives. Provide technical coaching to peers.
•    Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
•    Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
•    Perform routine installations and adjust equipment as appropriate within normal procedures.

Degree Requirement
Degree in Engineering or equivalent experience desired

Skill Descriptors
.Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
 

.Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
 

.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
 

.Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
 

.Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
 

.Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
 

.Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
 

.Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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