Floor Supervisor - FIVE Palm Jumeirah

An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design,
FIVE Hotels and Resorts is Redefining ‘FIVE -Star’ Hospitality and Setting the
Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self -Starter, you have Excellent Communication, Leadership and Organisational
Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and
Implement Innovative Solutions in a Fast -Paced Environment. Not even the
Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with
Precision and Finesse. A ‘Can -Do!’ Attitude Coupled with An Inherent Flair for
Taking Ownership Makes You a Highly Motivated Go -Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Food and Beverage Team as a Floor Supervisor will Empower you to deliver Exceptional
Experiences across our award -winning Lifestyle Destinations. Jump on Board and
Unlock your Potential in a Buzzing Environment that will take your Career to
New Heights!

What We’re Looking For

• A
  Degree or Diploma in Hospitality Management or a related field is
  preferred.
  
• A
  proven track record in a Luxury Hotel environment or Fine Dining
  Restaurant in a supervisory role, delivering sensational Guest Experiences
  synonymous with FIVE's award -winning Service Quality.
  
• Excellent leadership, communication and
  interpersonal skills, leveraging strong verbal and written skills to engage
  effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Exceptional
  skills in Improving Customer Satisfaction and Addressing Complaints with
  Tact, showcasing a commitment to Industry -Leading Standards.
  
• Extensive
  knowledge of Food and Beverage Operations, including ‘FIVE -Star’ Service
  Standards, Wines, and Cocktail Preparation.
  
• Next -Level
  Team Management skills, effectively leading and inspiring the FIVE Tribe
  to New Heights.
  
• Proficient
  in Point -Of -Sale (POS) Systems and Restaurant Management Software.
  
• Flexibility to work a variety of shifts,
  including weekends and holidays, based on the requirements of the Hotel.
  

Key
Responsibilities

• Supervises and provides exemplary guidance to the Service Staff,
  including Waiters, Waitresses, and Hosts/Hostesses, ensuring a Next -Level
  service experience.
  
• Inspires and motivates the Team to
  deliver Sensational Service, fostering a Positive, Collaborative Work
  Environment.
  
• Conducts regular, insightful and fair Performance Evaluations,
  providing constructive feedback to enhance staff Performance and Development.
  
• Collaborates closely with the Restaurant Manager to develop and
  implement hand -crafted Standard Operating Procedures, elevating Service
  Efficiency to be First -in -Class.
  
• Offers ongoing Coaching and Mentorship to support the professional
  growth and development of the Service Team.
  
• Imparts comprehensive training to new team members on FIVE’s Boundary -Breaking Service Standards, Exquisite Menus, and Standard Operating
  Procedures.
  
• Extends a Warm Welcome to Guests, ensuring they receive Prompt and Personalised
  Service that leaves a lasting impression.
  
• Handles Guest Inquiries, Concerns, and Complaints with the utmost
  professionalism and efficiency, always striving to surpass their
  expectations from Luxury Dining.
  
• Anticipates Guest Needs, proactively addressing any concerns to
  ensure a seamless and unforgettable Dining Experience.
  
• Maintains a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service -Related Concerns.
  
• Organises and meticulously schedules ‘FIVER’ Shifts,
  ensuring Efficient Coverage for all Restaurant Operations.
  
• Ensures seamless Day -To -Day Operations of the Restaurant, adhering to established Service Standards and following FIVE’s industry -leading
  Health and Safety Regulations.
  
• Oversees and meticulously maintains the ‘FIVE -Star’ Cleanliness and
  Organisation of the restaurant, including Dining Areas, Service Stations,
  and Back -Of -House Areas.
  
• Coordinates seamlessly with the Culinary Team to ensure the Timely and Aesthetic delivery of Food and Beverages,
  maintaining ‘FIVE -Styled’ Quality and Presentation Standards.
  
• Monitors and controls Inventory Levels, ensuring Supplies are
  available to meet guest demand while Minimising Waste.
  
• Promotes visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising
  Revenue Opportunities.
  
• Assists in creating and executing bold and disruptive Promotional
  Activities, Special Events, and Themed Nights, growing restaurant revenue.
  
• Stays at the forefront of Industry Trends, new Menu Items, and Beverage
  Offerings, effectively training FIVE Tribe Members and enhancing their Product
  Knowledge.
  
• Conducts thoughtfully curated training sessions on Service Techniques, Customer
  Service, and Upselling Strategies, ensuring a continuous improvement in
  staff performance.
  

The Team

‘FIVERs’ are
Cultured yet Chic, Confident yet Self -Effacing, and Work Hard to Play even
Harder. As a FIVE Tribe Member, you'll Personify
the distinct ‘Vibe at FIVE’ and apply it to create Insta -Perfect Experiences
for our Guests that keeps them Coming Back for More. If you Dream of
being surrounded by Like -Minded Individuals who share your Passion for
Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable
Indulgence at FIVE

FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE -based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I -REC) for achieving 100% renewable electricity
for 2022. The company's Science -Meets -Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum -certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to
acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive
and Committed Scope of Sustainability Strategy permeating Operations,
Governance and Community.

An Equal Opportunity Employer

The
FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE
is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal -Opportunity Employer. Accordingly, FIVE does not discriminate based on
disability, race, age, sex, gender, sexual orientation, ethnicity, religion or
belief, nationality, marital status, or any other basis protected under
national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023
list of Large Organisations, the FIVE Tribe is more than a group of people
working together – it is a Family bonded by common Values and Goals,
Celebrating People, Culture and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next -Level Experiences at FIVE’s award -winning Hotels, Dining Concepts, and
360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.