Front Desk Agent

An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by
Design, FIVE Hotels and Resorts is Redefining ‘FIVE -Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self -Starter, you have Excellent Communication, Leadership and Organisational Skills.
As an Astute Creative and Critical Thinker, you can Conceptualise and Implement
Innovative Solutions in a Fast -Paced Environment. Not even the Smallest Detail
Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and
Finesse. A ‘Can -Do!’ Attitude Coupled with An Inherent Flair for Taking
Ownership Makes You a Highly Motivated Go -Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Front Office Team as a Front Desk Agent will Empower
you to deliver Exceptional Experiences across our award -winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights! 

Compensation

• A fixed monthly salary of AED 1,800 offered as part of this exciting career opportunity.
  

• A proven track record of 1 -2 years
  in a similar role, delivering sensational Experiences synonymous with FIVE's
  award -winning Service Quality.
  
• A Welcoming and Enthusiastic
  Energy that sets the tone for a Sensational Guest Experience.
  

• An
  elevated and energetic Conversationalist, engaging Guests with lively
  discussions.
  
• A steadfast desire to Improve
  Customer Satisfaction, showcasing a commitment to Industry -Leading Standards.
  
• Impeccable communication skills, both verbal and
  written, with fluency in English (Proficiency in
  multiple languages is preferred).
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• A Proactive Nature, coupled with a meticulous Eye for
  Detail, ensures every aspect of the Operation is perfectly curated
  
• Next -Level Organisational and Leadership skills,
  effectively leading and inspiring the FIVE Tribe to New Heights
  
• ‘FIVE -Styled’ Visionary thinking by finding creative
  solutions, while taking Ownership for all duties and tasks assigned.
  
• A teamwork -oriented
  mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to
  achieve collective success.
  
• Flexibility to work a variety of shifts, including weekends and holidays,
  based on the requirements of the Hotel.
  
• A
  hands -on attitude, fuelled by a ‘Can -Do!’ Spirit.
  

Key
Responsibilities

• Arrives to work promptly, always
  adhering to FIVE’s Grooming Standards and maintaining a polished,
  ‘FIVE -Styled’ appearance.
  
• Anticipates and caters to Guests' needs, delivering
  Exquisite service that Elevates Guest Satisfaction.
  
• Strives for Top -Notch Service, embracing the
  Disruptive and Visionary approach that makes FIVE an Industry -Leading Lifestyle
  Destination
  
• Ensures there are no complaints about the Front Office
  Department, consistently achieving the Highest Degree of Guest Satisfaction.
  
• Demonstrates Expert Knowledge of Room Types, Hotel
  Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events,
  maintaining an Impeccable Level of Awareness.
  
• Stays informed about FIVE’s Leadership Team and their
  Roles and Availability.
  
• Adheres to Legal Requirements regarding Fire Safety,
  Bomb Threats, and Health and Safety, ensuring a Boundary -Breaking Level of
  Compliance.
  
• Attends
  required training sessions to stay at the Cutting Edge of their profession.
  
• Maintains a Clean and Glamorous work area by filing
  all paperwork on the spot, reflecting a Next -Level Commitment the role.
  
• Cultivates a First -in -Class understanding of Dubai's
  national history, shopping areas, and places of interest.
  
• Creates a Sensational Experience by addressing Guests
  by their names whenever appropriate.
  
• Upholds professional confidentiality, safeguarding
  FIVE's Trade Secrets with integrity.
  
• Resolves and logs Guest complaints promptly or
  escalates them to the appropriate managerial level.
  
• Checks Guests into the hotel with ‘FIVE -Styled’
  Precision, ensuring the Luxury Service that FIVE is renowned for.
  
• Complies with Legal Requirements by accurately copying
  and filing Guest Passports upon arrival and adheres to various Country and
  Company Procedures.
  
• Stays attuned
  to FIVE’s occupancy and average Room Rate, Month -To -Date, and Performance
  against budget requirements.
  
• Maintains a ‘FIVE -Star’ Awareness of Concierge Desk,
  Business Center, Guest Relations, and Loyalty Club policies and procedures to
  offer an Award -Winning Experience.
  
• Maintains Open Communication and shares information
  about previous and future shifts through the Front Office Logbook, enhancing
  the 'Vibe at FIVE.’
  
• Actively participates in increasing FIVE’s revenue by
  engaging in Upselling, Walk -Ins, and offering Additional Services that Enhance
  the FIVE Experience.
  
• Enforces FIVE’s credit policy, upholding the Gold
  Standard we're known for.
  
• Updates OPERA immediately with any changes,
  demonstrating a Commitment to staying Ahead of the Curve.
  
• Collaborates
  with Reservations to ensure Reception is fully updated on the day’s arrivals,
  embracing the ‘FIVER’ spirit.
  
• Executes all tasks Efficiently and Thoroughly, in line
  with our Award -Winning Expectations
  
• Manages any tasks assigned by the Front Office
  Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of
  a true FIVE Tribe Member.
   

The Team

‘FIVERs’ are Cultured
yet Chic, Confident yet Self -Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta -Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like -Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable
Indulgence at FIVE

FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE -based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I -REC) for achieving 100% renewable electricity
for 2022. The company's Science -Meets -Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum -certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The
FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE
is Committed to Hiring a Diverse and Inclusive Workforce as an Equal -Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next -Level Experiences at FIVE’s award -winning Hotels, Dining Concepts, and
360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.

Find out more
here: fivehotelsandresorts.com