Front Desk Receptionist ( Spanish Speaker)

The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

2. KEY RESPONSIBILITIES. Front Desk Operations

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes, personal training sessions, and facility usage.

B. Customer Service

• Provide accurate information about gym services, memberships, and facilities.
• Assist members with queries, concerns, and service-related requests.
• Maintain a consistently high standard of hospitality and guest experience.

C. CRM & Administrative Tasks

• Enter and update member information in the CRM system.
• Process new memberships, renewals, and session packages.
• Maintain records, forms, and prepare daily reports.
• Handle cash and card payments when required.

D. Facility Support

• Ensure the front desk and lobby areas remain clean, organized, and presentable.
• Coordinate with the cleaning team and gym supervisor regarding facility needs.
• Report equipment or facility issues promptly.

3. QUALIFICATIONS & REQUIREMENTS Education

• Graduate degree required.
• Additional training in customer service or hospitality is an advantage.

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory)