Front Office Agent

Company : Accorhotels

Job Type : Full Time

Dubai, Dubai

Number of Applicants

:

000+

This job is no longer accepting applications.

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Job Description - Front Office Agent

Register and room all guestarrivals according to establishedprocedures
Perform check in, check out and roomchange procedures and ensure all data are accurately entered intothe hotel system
Maintain cashier float andensure accurate daily report of all moneyreceived
Cash hotel guests’ personaland assist with currency exchange
Keep abreastof all modifications to accounting policies andprocedures
Attend to guests’ requestof using the service of safety box at alltimes
Knowledgeable of all special promotionprocedures for programs such as Seasonal Packages, Frequent FlyersPrograms, and also Hotels Group Loyaltyprograms
Attend to guest’scomplaints, inquiries and requests, refer problems tosupervisor/Assistant Manager if he/she unable toassist
Is familiar with other Sofitelproperties so that guest indicating any next destination on theregistration card can be “sold” an onwardbooking to another Sofitel property
Ensure thatthe guests depart the hotel with a positive impression of hotelservice
Perform the audit balances and prepareall reports for audit in an orderlyfashion
When on night shift, check nightreport, prepare morning report and prepare all necessary forms forguest arrivals
Maintain comprehensive knowledgeof standard reservation procedures
Maintainexemplary department standards of behavior and appearance andattitude
Ensure front desk work area is keptclean and in an orderly state at all times
Isfully aware of the Credit policy
Adhere toOH&S policies and procedures
Performrelated duties and special projectsassigned