Register and room all guestarrivals according to establishedprocedures
Perform check in, check out and roomchange procedures and ensure all data are accurately entered intothe hotel system
Maintain cashier float andensure accurate daily report of all moneyreceived
Cash hotel guests’ personaland travelers checks and assist with currencyexchange
Keep abreast of all modifications toaccounting policies and procedures
Attend toguests’ request of using the service of safety box at alltimes
Knowledgeable of all special promotionprocedures for programs such as Seasonal Packages, Frequent FlyersPrograms, and also Hotels Group Loyaltyprograms
Attend to guest’scomplaints, inquiries and requests, refer problems tosupervisor/Assistant Manager if he/she unable toassist
Is familiar with other Rafflesproperties so that guest indicating any next destination on theregistration card can be “sold” an onwardbooking to another Raffles property
Ensure thatthe guests depart the hotel with a positive impression of hotelservice
Perform the audit balances and prepareall reports for audit in an orderlyfashion
When on night shift, check nightreport, prepare morning report and prepare all necessary forms forguest arrivals
Maintain comprehensive knowledgeof standard reservation procedures
Maintainexemplary department standards of behavior and appearance andattitude
Ensure front desk work area is keptclean and in an orderly state at all times
Isfully aware of the Credit policy
Adhere toOH&S policies and procedures
Performrelated duties and special projects assigned
PERSONALATTRIBUTES
Strong written and verbalcommunication skill in English
Able to developrapport with and gain support from Colleagues and Managementstaff
Ability to work cohesively withco-workers as part of a team
Ability to focusattention on guest needs, remaining calm and courteous at alltimes
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