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Job Overview As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort you will be the first point of contact for our guests creating a lasting impression by providing exceptional service from the moment they arrive Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay
Key Responsibilities
- Guest Arrival and Departure
- Warmly welcome guests upon arrival and facilitate a smooth checkin process
- Provide information about the resorts facilities services and special promotions
- Efficiently handle checkout procedures including payment processing and resolving any guest concerns
- Reservation Management
- Manage guest reservations ensuring accuracy and completeness
- Effectively communicate room rates packages and availability to guests
- Assist with room assignment and accommodate special requests whenever possible
- Guest Services
- Address guest inquiries and provide information about local attractions dining options and activities
- Handle guest requests promptly and liaise with other departments to fulfill special requirements
- Coordinate with the concierge to arrange transportation tours and other guest services
- Communication
- Maintain clear and open communication with other front office agents housekeeping and other relevant departments
- Handle telephone calls emails and other forms of communication with professionalism and courtesy
- Problem Resolution
- Address and resolve guest concerns or issues in a timely and effective manner
- Report any recurring issues or trends to the Front Office Manager for continuous improvement
- Administration
- Ensure accurate recordkeeping of guest information preferences and special requests
- Assist in the preparation of daily reports including occupancy rates and revenue figures
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