Front Office Agent (Arabic Speaking)

Company : Asterix Communications

Job Type : Full Time

Dubai, Dubai

Number of Applicants

:

000+

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Job Description - Front Office Agent (Arabic Speaking)

The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic is an advantage.

Responsibilities

Greet, check in, and escort guests promptly to their rooms.
Address special guest preferences recorded in guest history profiles.
Handle cash drawer properly as outlined in the MODUB Controllerâs Policy.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guestâs experience.
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
Communicate clearly with the Night Duty Manager and Accounting Department.
Establish a good working knowledge of the Hotel outlets and products.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Demonstrate teamwork by cooperating with and assisting colleagues as needed.
Able to communicate special features and services unique to the guestâs needs.
Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.)
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
In charge of guest invoices (in-house).
Check credit card authorization in SMS for all in-house guests.
Perform any other reasonable duties as required by the management of the Hotel.

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