Front Office Associate

The job posting is outdated and position may be filled

Responsibilities:
• Upsells the hotel to guests whenever the opportunity arises.
• Types all pre-registered and NSR key envelopes prior to guest arrival.
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Blocks rooms for arriving guests according to set procedures.
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
• Ensure front desk work area is kept clean and in an orderly state at all times
• Makes and follows through room-rate-name changes.
• Maintain exemplary department standards of behavior and appearance and attitude
• Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
• Attends to every guest requests the best way possible.
• Keeps informed of the hotel’s emergency procedures.
• Keeps updated on the system operation and procedures.
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Checks supplies weekly in the work area and requisitions accordingly.
• Attend to guests’ request at all times
• Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
• Blocks and pre-registers rooms according to reservation requests.
• Performs other duties as may be assigned from time to time.
• Keep abreast of all modifications to accounting policies and procedures
• Is fully aware of the Credit policy and adhere to policies and procedures
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Cash hotel guests’ personal and travelers’ vouchers and assist with currency exchange
• Ensure that the guests depart the hotel with a positive impression of hotel service

Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.