Front Office Supervisor

JobDescription

• To supervise the Front Officeoperations, including the Reception, CID, Guest Relations ensuringthat the hotel standards and procedures are fully known andfollowed.
• To ensure appropriate stock level forthe smooth run of the Front Office operations and to preparerequisitions accordingly.
• To control that thearrival lists are updated, transportation and airport services arescheduled and to block all the rooms according to guest requestsand needs.
• To control that all assigned andblocked rooms requiring special set-ups are accurately displayed inthe PMS and available to the Housekeeping and other departments indue time.
• To ensure proper completion of allCID and local government requirements concerning hotel guests andfiles.
• To daily control the guest files andfolios, ensuring that all the immigration, financial and auditprocedures are fully respected.
• To ensure thatGuest History records are accurately maintained and all recurringguests are pre-registered.
• To control that thedeparture lists are updated, check-out times are respected and thatthe transportation needs are scheduled.
• Tomonitor rooms status and discrepancies.
• Toassist in securing external guest accommodation should anoverbooking occur.
• To ensure and perform aproper use of all the equipment and property management system andto have a perfect knowledge of the set ups.
• Toensure the strict control of room keys and sectionkeys.
• To daily implement and control the checklists.
• To daily review the F/O logbook and tosign it.
• To personally update the activityreports.
• To ensure a proper handover betweenthe shifts.
• To up sell Rooms, Food and Beverageoutlets and other facilities whenever opportunitiesarise.
• To be updated with thecompetitors’ offerings and rates.
• Toliaise closely with the Sales and Reservations on ratemanagement.