Frontdesk & Salon Supervisor - Dubai

Purpose:

The purpose of this role is to supervise the day to day Hair & Beauty Salon activities, manage staff and clients to ensure the highest customer satisfaction and run the frontdesk. 

Responsibilities:  

1. Ensure Salon Policies, and Procedures are followed, and Company Core Values
   




2. Manage staff day to day Issues
   




3. Manage Salon day to day activities
   




4. Ensure Customer Service is provided by Frontdesk, Hair Staff, and Beauty Staff
   




5. Ensure Quality Services are provided by Frontdesk, Hair Staff, and Beauty Staff
   




6. Manage client complaints
   




7. Perform Salon Audit daily and make sure salon cleanliness, presentation and maintenance are up to 5-star standards.
   

Requirements

Required Competencies: 

1. Great Customer Service Background
   




2. Experience in any of the following service industries: Hotels, F&B, beauty industry, other hospitality, or service industry.
   




3. Basic management or supervisory experience.
   




4. Leadership & Management Skills: Ability to lead and manage the existing salon staff to follow company policies, operational procedures, and lead them to achieve sales goals and great customer satisfaction.
   




5. Administrative skills
   




6. Ability to deal with client complaints 
   




7. Confidence
   




8. Ability to ready to reports on spreadsheets, such as sales, and client satisfaction 
   




9. Accountable & Responsible
   




10. Computer skills 
    

Benefits

Pay Package:

• Salary: Competitive Salary
  




• Competitive monthly salary
  




• + Salon Service Sales commission
  




• + Retail commission   
  




• Generous annual leave
  




•  Free medical provided
  




•  Free Salon Services
  

About the Company:

Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.

Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.

We are rapidly growing around the region. It’s a fun and great place to work.