General Manager - UAE

1. Commercial & Financial Leadership

• Assume full P&L ownership, specifically driving EBITDA delivery, occupancy, and revenue per member.
  

• Operate with a data-informed mindset, interpreting financial KPIs to make clear-eyed decisions grounded in evidence.
  

• Execute a disciplined building business plan that optimizes asset utilization and identifies new revenue opportunities across all service lines.
  

2. Operational & Hospitality Excellence

• Embed service rituals and quality standards that make exceptional experiences the norm across workspace, F&B, and wellbeing.
  

• Oversee comprehensive service delivery, including F&B partner oversight, ensuring quality and contractual obligations are consistently met.
  

• Recruit and onboard the right people to build a high-performing team rooted in accountability and warmth.
  

• Monitor NPS and satisfaction data closely, using insights to continuously raise the bar for service quality.
  

3. Stakeholders and Market Relationships

• Build and maintain strong relationships with landlords, partners, and local government bodies in Dubai.
  

• Represent the KOFISI brand in the market with cultural intelligence and credibility, acting as the primary point of contact for key clients.
  

• Manage vendor relationships and lead critical project work streams, including tenant fit-outs and building upgrades, on time and within budget.
  

4. Asset Value & Risk Governance

• Protect long-term asset value through rigorous risk management and compliance with local UAE regulatory requirements.
  

• Embed sustainability practices into day-to-day operations to meet energy reduction and community impact goals.
  

• Uphold the brand promise by maintaining the physical environment and operational rhythm to KOFISI’s elevated standards.
  

Requirements