Guest Services Agent

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury
Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining
‘FIVE -Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self -Starter, you have Excellent Communication, Leadership and Organisational
Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and
Implement Innovative Solutions in a Fast -Paced Environment. Not even the
Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with
Precision and Finesse. A ‘Can -Do!’ Attitude Coupled with An Inherent Flair for
Taking Ownership Makes You a Highly Motivated Go -Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences
across our award -winning Lifestyle Destinations. Jump on Board and Unlock your
Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re
Looking For

• A proven track record of 1 -2
  years in a Luxury Hotel environment in a similar role, delivering sensational
  Guest Experiences synonymous with FIVE's award -winning Service Quality.
  
• Impeccable communication
  skills, both verbal and written, with fluency in English (Additional languages
  are a Plus).
  
• Exceptional Time Management
  and Multi -Tasking skills to oversee a busy kitchen and deliver a ‘FIVE -Star’
  Experience for our guests.
  
• Computer literacy, with a
  mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge
  of Hotel PMS, specifically Opera.
  
• A professional, Insta -Worthy
  Appearance, always adhering to FIVE’s Grooming Standards and maintaining a
  polished, ‘FIVE -Styled’ demeanour.
  
• Excellent interpersonal
  skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Sensational Teamwork and
  Collaboration skills to work effectively within a group and across departments
  with Fellow ‘FIVERs.’
  
• Previous experience in
  Forbes or Leading Quality Assurance (LQA) -Rated properties will be
  Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  
• A Proactive Nature, coupled
  with a meticulous Eye for Detail, ensuring every aspect of the Operation is
  curated to perfection.
  
• Flexibility to work a
  variety of shifts, including weekends and holidays, based on the requirements
  of the Hotel.
  
• A hands -on attitude, fuelled
  by a ‘Can -Do!’ Spirit.
  

Key Responsibilities

• Extends a Warm ‘FIVE -Styled’
  welcome to all Guests, displaying Genuine Appreciation and addressing their
  service needs with Exceptional Care and Attention.
  
• Meticulously Answers and Documents
  Guest Requests, enquiries, and concerns via multiple communication channels,
  ensuring Accurate and Timely responses.
  
• Operates the telephone Switchboard
  Efficiently, managing wake -up calls and directing incoming calls to the
  appropriate Departments with Top -Notch Precision.
  
• Records and relays messages
  Accurately, maintaining Precise Communication records for reference and
  follow -up purposes, ensuring a ‘FIVE -Star’ Guest Experience.
  
• Logs Guest Requests or Issues
  into the computer system, coordinating with relevant Departments to ensure Swift
  resolutions.
  
• Provides Guests with Comprehensive
  Information about FIVE’s room features, amenities, and local attractions of
  interest.
  
• Assists Guests with Accessing
  the WiFi and Navigating Guest Room Entertainment Systems as needed.
  
• Adheres to FIVE’s Policies
  and Procedures, and Grooming Standards, always maintaining an Insta -Worthy Appearance.
  
• Upholds the Confidentiality
  of Proprietary Information and always protects FIVE’s company’s assets.
  
• Fosters positive Relationships
  with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment
  that supports Collaborative Efforts.
  
• Champions Compliance with Forbes
  Standards and Guidelines, delivering services that Exceed Expectations.
  
• Demonstrates the ability to
  Read and Verify Information Accurately in various formats, accommodating
  guests' needs with a Professional Demeanour.
  
• Fulfils any other
  reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth
  Operation of Guest Services.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self -Effacing, and Work Hard
to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe
at FIVE’ and apply it to create Insta -Perfect Experiences for our Guests that
keeps them Coming Back for More. If you Dream of being surrounded by Like -Minded
Individuals who share your Passion for Delivering Unforgettable Moments that
last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable
Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality,
with its UAE -based Destinations being the first and only Hotels in the UAE to
obtain the International Renewable Energy Certificates (I -REC) for achieving
100% renewable electricity for 2022. The company's Science -Meets -Styled
‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum -certified
operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village
are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED
Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's
BD+C and ID+C rating system, making it one of just five hotels worldwide to
receive Platinum Certification. FIVE illustrates its Commitment to making
‘Sustainability without Compromise on Luxury Living’ central to its Future Vision,
with FIVE LUXE already
on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive
and Committed Scope of Sustainability Strategy permeating Operations, Governance
and Community.

An Equal Opportunity
Employer

The FIVE Tribe represents
over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring
a Diverse and Inclusive Workforce as an Equal -Opportunity Employer.
Accordingly, FIVE does not discriminate based on disability, race, age, sex,
gender, sexual orientation, ethnicity, religion or belief, nationality, marital
status, or any other basis protected under national or local laws. Ranked 10th
on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE
Tribe is more than a group of people working together – it is a Family bonded
by common Values and Goals, Celebrating People, Culture and Diversity.

About
FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different
and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the
epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm
Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our
Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and
offers Unbeatable Next -Level Experiences at FIVE’s award -winning Hotels, Dining
Concepts, and 360 -Degree Immersive Nightlife Venues. As part of the
Accomplished FIVE Tribe, you will be part of a group of High Achievers who
Fearlessly Challenge Conventions on a Global Stage.