Hard FM supervisor

Job Position: -Hard FM supervisor

KUFM is looking for an experienced Hard FM supervisor to join our team in Abu Dhabi, UAE. If you are skilled in Hard FM services and have strong technical background, we would love to hear from you.

Job Purpose

Position Purpose: - you will be responsible for managing Hard FM activities related to Large University Student accommodation campus Project in Abu Dhabi.

Key Accountabilities / KRA Guidelines

• Oversee daily operations of all hard services, including MEP systems, HVAC, electrical, plumbing, civil works, building fabric, BMS, fire systems, CCTV, access control, laundry equipment, and utilities infrastructure.
• Ensure compliance with Buildings, Installations & Assets Maintenance and Repair Service requirements.
• Follow-up with OEM/ third-party agencies associated with projects during Defect liability period.
• Perform and supervise PPM, CM, and RM activities for all building systems and assets in line with Performance Standards.
• Ensure all assets meet Availability Criteria and are maintained to required quality standards.
• Monitor asset performance and ensure adherence to OEM recommendations and statutory requirements.
• Conduct routine inspections to identify defects, hazards, and improvement opportunities.
• Conduct detailed snagging inspections for building systems including HVAC, Electrical, Plumbing, Fire Fighting, ELV, IT, BMS, CCTV, and furniture installations.
• Prepare and maintain snagging lists, track defects, and coordinate with contractors for timely rectification.
• Witness and verify Testing & Commissioning activities for all MEP and ELV systems.
• Participate in project-to-FM handover meetings and inspections.
• Verify that all building systems are operational and ready for maintenance activities.
• Ensure timely execution of all maintenance tasks to minimize downtime and service disruptions.
• Ensure all service events are logged, categorized, responded to, and rectified within required timeframes using the Helpdesk and CAFM systems.
• Monitor Actual Response Times, Rectification Times, and Remedial Times as defined in FM requirements.
• Maintain accurate documentation, including maintenance logs, inspection reports, and asset records.
• Support internal and external audits, inspections, and compliance reviews.
• Lead and supervise maintenance technicians and contractors, ensuring safe and efficient work practices.
• Allocate daily tasks, monitor performance, and ensure adherence to safety and quality standards.
• Provide technical guidance, on‑the‑job training, and performance feedback to team members.
• Manage minimum spares and consumables required for maintaining M&E services.
• Act as the primary decision‑maker in the absence of the Hard FM Engineer.
• Coordinate and follow-up with external service providers for specialized maintenance activities.
• Review and verify work completion, and ensure compliance with SLAs and KPIs.
• Support procurement activities by preparing technical specifications for vendor RFQ.
• Ensure seamless interface management with security, ICT, parking, and other university teams.
• Enforce all Health & Safety Management Service requirements.
• Ensure maintenance activities follow safe working practices and do not compromise occupant safety.
• Conduct risk assessments and implement mitigation measures.
• Lead emergency response actions for technical failures, breakdowns, and safety incidents.
• Participate in emergency drills and preparedness planning.
• Support trend analysis, performance monitoring, and monthly reporting.
• Prepare and keep record of daily, weekly, and monthly maintenance reports data review.
• Recommend improvements, upgrades, and cost‑effective solutions to enhance operational efficiency.
• Assist in managing the asset register, lifecycle planning, and condition assessments.
• Support monitoring and optimization of utilities consumption.
• Support programmed replacement activities and long‑term asset planning.
• Provides clear reporting, updates, and escalation when required.
• Ensures customer‑focused service delivery to accommodation occupants.
• Ensure that M&E team, vendors and contractors fully comply with HSE requirements.
• Ensure adherence to Good Industry Practice, legislation, and all necessary consents.

Experience & Educational Requirements

• Diploma or Degree in Mechanical, Electrical, or Facilities Engineering.
• 10–12 years of experience in hard services maintenance, including supervisory experience.
• Strong technical knowledge of MEP systems, building maintenance, and FM operations.
• Experience in residential, hospitality, commercial or any Hard FM establishment but student accommodation/school/university environments preferred.

Skills & Competencies

• Strong team‑management capabilities.
• Excellent troubleshooting and technical problem‑solving skills.
• Proficiency in CAFM, BMS, and Helpdesk systems.
• Good communication, coordination, and reporting abilities.
• Commitment to safety, compliance, and service excellence.